Your privacy is our priority

Clear information on how we collect, use, and protect your personal data in Malaysia

Introduction and commitment

At Norivexalis, safeguarding your privacy is fundamental. We follow local regulations while maintaining transparency in how your data is handled. This policy explains our processes and your rights.

Whether you connect with us online or speak with our staff, you have control over your info. If you have questions, our contact details are available at the end.

What data we collect

We gather only the information needed to respond to your requests, provide relevant services, and improve our gardening solutions.

Personal information you provide

  • • Your name and contact details for communication
  • • Your address for appointment scheduling
  • • Requests, inquiries, or feedback you submit
  • • Reviews or testimonials you choose to share
  • • Any other info specified in forms you fill out

Automatically collected information

  • • Website usage data through cookies
  • • Device type and browser details
  • • Visit date, time, and location
  • • Pages viewed and duration spent
  • • Technical errors for troubleshooting

How your data is used

We only use your personal information to deliver gardening services, improve our offerings, communicate updates, and comply with legal obligations.

  • • Fulfilling requests you submit
  • • Arranging appointments or bookings
  • • Improving service quality
  • • Sending relevant notifications
  • • Responding to feedback and enquiries
  • • Meeting regulatory or legal duties
  • • Protecting the integrity of our systems

Our promise: We do not sell or trade your personal data. Your information is treated confidentially and kept as secure as possible.

When we share information

Your details are only shared with service providers directly involved in fulfilling your request, or with authorities as required by law.

Trusted local partners

We carefully select local partners who share our commitment to privacy and use information solely for intended service-related purposes.

Legal requirements

Your information may be shared with authorities only as needed by Malaysian law.

Aggregated, anonymous statistics

Statistics and analytics are anonymised, helping us improve services without identifying individuals.

Your rights and choices

You can request access, corrections, or deletion of your personal data by reaching out. To exercise your rights or ask questions, contact us anytime.

  • • Ask for a copy of your details
  • • Request corrections to inaccurate info
  • • Request removal of your data
  • • Request transfer of your data
  • • Object to certain uses of data
  • • Limit how we use your data

Reach out if you wish to use your data rights or have any privacy concerns—our team responds quickly to queries.

Data security commitment

We use technical and organisational safeguards to keep your information secure and reduce risks of unauthorised access.

Technical security measures

  • • Encryption of data where possible
  • • Access controls on sensitive information
  • • Routine software updates
  • • Regular monitoring for breaches

Organisational safeguards

  • • Staff training on data safety
  • • Restricted data sharing policy
  • • Clear response protocols for incidents
  • • Ongoing privacy policy reviews

How long we keep data

Personal information is retained only as long as needed for the purpose collected, or to fulfil legal and operational needs.

  • • Contact and account details kept securely
  • • Service preferences stored for convenience
  • • Messages and support logs retained
  • • No payment method data stored by Norivexalis
  • • Marketing contacts managed under opt-in only

You may request removal of your details at any time unless legal obligations prevent it.

Transfers outside Malaysia

Personal data stays within Malaysia unless needed for essential service provision, in which case protection standards apply.

  • • Transfers only to trusted service partners
  • • Safeguards for international movement
  • • Clear contracts and oversight
  • • Review of third-party compliance

Our use of cookies

Cookies help us improve your browsing experience, collect analytics, and offer tailored content. Essential cookies are always enabled for site function.

Types of cookies used

  • • Core functions, like site navigation
  • • Site usage analytics and load times
  • • Remembering preferences (when used)
  • • Enhanced features like contact forms

Adjust your cookie choices in browser settings at any time.

Changes to our policy

We review privacy practices regularly to keep you informed and safeguarded. Updates will be shared and published on our website.

  • • Policy revision dates clearly stated
  • • Website notices for major changes
  • • Direct notification if legally required
  • • Review each update for changes

Continuous updates reflect best privacy practices—your feedback is welcome.

Contacting Norivexalis about privacy

Reach us directly if you have any privacy-related queries or requests about your data.

Norivexalis

Equatorial Plaza, Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia

Phone: +6018-159 0151

Email: content@norivexalis.pro

Last updated: January 20, 2026

Effective from January 20, 2026